The quickening pace of business means you are under even more pressure to respond immediately to your clients' needs. To do that, you have to know your customers. You have to have a complete history of the relationship and of the services provided. Plus, you need to spend less time maintaining the relationship, and more time anticipating and responding to customers' changing needs.
Improve the client relationship and respond more quickly to changing needs with a complete customer history. Increase customer satisfaction with a 24/7 Customer Center that offers a knowledge base, frequently asked questions, and online payment capability. Spend less time searching for and managing data, and more time creating a superior customer experience. Gain better visibility into project details and manage your client relationships more effectively.
Get the benefit of the following capabilities:
Complete Customer Records that provide a full view into all customer documents, contracts, as well as all interactions with the services team, billing department and sales division.
Real-time Information to track costs and hours, enabling you to maximize profitability on specific jobs and clients.
Integrated Time and Billing that allow employees to bill time and expenses to clients and jobs.
One-Click Approval to reduce billing paperwork, as well as the time to final payment.
File Cabinet Storage to make all documents, proposals, contracts and briefs more accessible.
Customer Centers that offer self-service portals, giving customers and vendors a complete view into projects and billing history, along with the ability to make payments online 24/7.
To find out how to enjoy these benefits and more, contact us.